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Avis recognised for their commitment to customer service at the 2018/19 Ask Africa Orange Index Awards

Avis Rent a Car has been honoured for their exceptional customer experience and outstanding service delivery at the 2018/19 Ask Africa Orange Index awards as the Car Rental Category Winner. The Ask Afrika Orange Index Awards is considered the industry standard in customer service surveys and benchmark indicators in South Africa.

“Customer service is a critical driver of success in the car rental industry. I would like to extend our heartfelt thanks to everyone from the Avis team for the enduringly high levels of professionalism they demonstrate on a daily basis and for always putting the customer first. The accolade comes because of the company’s customer-first values and strategy that is driven daily by the dedicated staff at Avis” adds Rainer Gottschick, Chief Executive of Avis Southern Africa.

Launched in 2001, the Ask Afrika Orange Index has a tracking history of service in South Africa for the past 15 years based on robust sample sizes. The views gathered by the Orange Index are done through 15 959 interviews across 32 industries and 169 independently audited companies.

“Thank you to our customers who have contributed to making Avis one of South Africa’s most trusted car rental brands” concludes Gottschick.