Our Quality Policy

We, the Brand Ambassadors of Avis Budget, own the Avis Budget Quality Management System. We are, and will always be, comitted to giving these words life and relevance in the way we choose to behave and interact with our customers, both internally and externally and with each other as team members. Our Quality Policy is aligned to the strategic focus areas and objectives as set out in the Quality Management System Context manual. The strategic focus areas are communicated in our Redline Meetings.

Avis ISO Quality

At Avis, our slogan "We Try Harder", is not just a catchy phrase, it is a personal commitment made by every Avis employee. That's why Avis spends so much time and money on training. Every Avis employee undergoes our "Brand Ambassador" programme which has been designed to emphasise our promise to deliver consistently high service by trying harder than anyone else.

It is no wonder then that we were the first major company in the service industry to be awarded the ISO 9001 quality listing. The maintenance of these standards is constantly monitored and audited to ensure conformance with ISO 9001:2015 standards.

The independent auditing of our Quality Management System guarantees a way to monitor and measure quality service, ultimately quality service is not a matter of checklists and questionnaires. It's an attitude. A state of mind. An external projection of an internal commitment.