Frequently Asked Questions
AFTER YOU'VE BOOKED
Bookings can be cancelled online or calling Avis directly and should be done at least 24 hours in advance to avoid the non-cancellation fee.
A non-cancellation fee of R500 (including VAT) in South Africa will be charged to a customer when a booking is not cancelled prior to the date and time of the reservation and/or as a result of failure to pick up a vehicle within 24 hours of the confirmed date and time.
The outlying area surcharge is levied by smaller and remote locations due to higher logistics costs of operating at these locations.
This is for the risk and administration related costs for multiple drivers. Your rental will be charged with an additional driver fee, per additional driver.
In South Africa the fee is R500 (incl. VAT).
In South Africa, a daily rate is charged per 24 hours with a 29 minute grace period. Should you return the vehicle late and the time exceeds the grace period an extra day's rental will be charged to you.
Certain countries charge a late return fee. Please check the terms and conditions for the country that you are renting in to see if the late return fee will be applied.
How is a late return fee applied?
- If you overrun past your agreed return date and time, you will incur a late return fee
- If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied
- A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station
Please note, if you return your vehicle after the agreed date and time, you will pay an additional days rental charge - plus a late return fee for each day (or part of a day) that you are late.
How much is the late return fee?
Depending on the country of rental, the daily late return fee will be (inclusive of VAT):
- 125 (DKR, NKR or SKR)
- Between €10 and €12.30 (country dependant)
- Or the equivalent amount in local currency
Please always review the rental terms and conditions and your rental agreement when you check the vehicle out. You can also find the relevant contact details on your rental agreement.
As the waiver liability amount only contributes towards the repair / replacement costs, an administration fee is charged to cover the costs of processing the claim.
When renting in car in South Africa the administation fee is ZAR 500.00, however if the damage amount is less than ZAR 300.00 then the administration fee is ZAR 110.00.
Above fees include VAT.
There will be a traffic fine administration fee of R385 (incl. VAT) in the event that the renter may recieve a traffic fine whilst renting the Avis vehicle.
STARTING YOUR BOOKING
Renters must be in possession of a valid unendorsed driver's licence.
There is also no penalty for returning our vehicle up to 29 minutes late, but for returns after this time an extra day will be charged.
If the driver is below the age of 25 a Young Drivers Surcharge of R60.00 per day will apply (for a maximum of 10 days).