Frequently Asked Questions
AFTER YOU'VE BOOKED
If you have been in an accident you need to take care of yourself and your passengers first and foremost. If there are any injuries please contact emergencies services straight away.
When you are able to please call the 24 hour Avis Roadside and Emergencies call center on 0800 001 669 or +27 11 387 8432 to report the accident. We will provide assistance with emergency services if required and arrange for the vehicle to be towed.
Standard procedures need to be followed with all accidents, please take all the details of any third parties involved and report the accident to the police. We also recommend taking photos of the accident to assist with your claim.
Unfortunately, with the nature of any vehicle, mechanical faults do occur from time to time.
If your rental car happens to break down please call the 24 hour Avis Roadside and Emergencies call centre on 0800 001 669 or +27 11 387 8432 where agents are on standby to assist you.
Yes, you will receive your rental car with a full tank of petrol.
When returning the car you can either fill the tank or let us fill it for you. The petrol that we use to fill the car will be added to your invoice at the standard petrol price.
A R25.00 Refuelling Service Fee applies to all rentals that require refuelling.
Bookings can be cancelled online or calling Avis directly and should be done at least 24 hours in advance to avoid the non-cancellation fee.
A non-cancellation fee of R425 (including VAT) in South Africa will be charged to a customer when a booking is not cancelled prior to the date and time of the reservation and/or as a result of failure to pick up a vehicle within 24 hours of the confirmed date and time.
The outlying area surcharge is levied by smaller and remote locations due to higher logistics costs of operating at these locations.
This is for the risk and administration related costs for multiple drivers. Your rental will be charged with an additional driver fee, per additional driver.
In South Africa the fee is R440 (incl. VAT).
In South Africa, a daily rate is charged per 24 hours with a 29 minute grace period. Should you return the vehicle late and the time exceeds the grace period an extra day's rental will be charged to you.
Certain countries charge a late return fee. Please check the terms and conditions for the country that you are renting in to see if the late return fee will be applied.
How is a late return fee applied?
- If you overrun past your agreed return date and time, you will incur a late return fee
- If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied
- A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station
Please note, if you return your vehicle after the agreed date and time, you will pay an additional days rental charge - plus a late return fee for each day (or part of a day) that you are late.
How much is the late return fee?
Depending on the country of rental, the daily late return fee will be (inclusive of VAT):
- 125 (DKR, NKR or SKR)
- Between €10 and €12.30 (country dependant)
- Or the equivalent amount in local currency
Please always review the rental terms and conditions and your rental agreement when you check the vehicle out. You can also find the relevant contact details on your rental agreement.
As the waiver liability amount only contributes towards the repair / replacement costs, an administration fee is charged to cover the costs of processing the claim.
When renting in car in South Africa the administation fee is ZAR 440.00, however if the damage amount is less than ZAR 300.00 then the administration fee is ZAR 100.00.
Above fees include VAT.
There will be a traffic fine administration fee of R335 (incl. VAT) in the event that the renter may recieve a traffic fine whilst renting the Avis vehicle.