Frequently Asked Questions
AFTER YOU'VE BOOKED
Unfortunately, with the nature of any vehicle, mechanical faults do occur from time to time.
If your rental car happens to break down please call the 24 hour Avis Roadside and Emergencies call centre on 0800 001 669 or +27 11 387 8432 where agents are on standby to assist you.
Yes, you will receive your rental car with a full tank of petrol.
When returning the car you can either fill the tank or let us fill it for you. The petrol that we use to fill the car will be added to your invoice at the standard petrol price.
A non-cancellation fee of R399 (including VAT) in South Africa will be charged to a customer when a booking is not cancelled prior to the date and time of the reservation and/or as a result of failure to pick up a vehicle within 24 hours of the confirmed date and time.
The outlying area surcharge is levied by smaller and remote locations due to higher logistics costs of operating at these locations.
In South Africa the fee is R350 (incl. VAT).
When renting in car in South Africa the administation fee is ZAR 295.00, however if the damage amount is less than ZAR 300.00 then the administration fee is ZAR 60.00.
Above fees include VAT.
STARTING YOUR BOOKING
Renters must be in possession of a valid unendorsed driver's licence.