Coronavirus: Latest Advice
Customer advice regarding Coronavirus
Last Updated: 13/03/2020
With the news dominated by Coronavirus, we want to let you know that we are vigilantly implementing enhanced protocols to ensure your safety. The safety of you our customers and our staff is of paramount importance to us, and we are closely monitoring the news, information, advice and guidance from the World Health Organisation regarding the spread of the Coronavirus.
Additional precautions to help reduce the spread of the Coronavirus
We are closely monitoring the information shared by the World Health Organization and the National Health Department concerning advice on how to help reduce the spread of COVID-19.
In order to slow down the spread of the virus, we are taking the following actions:
We have enhanced our already robust cleaning techniques of our vehicles after each rental and in particular, we are paying special attention to places that people touch such as door handles, steering wheels, controls and other hard surfaces by cleaning these with alcohol based sanitizer.
We are cleaning all our facilities frequently with recommended sanitizing products. This includes work surfaces, telephone handsets, computer keyboards, laptops, tablets, cell phones and frequently handled equipment. We have placed hand sanitisers at key points in all of our sites to encourage customers, suppliers, visitors and employees to constantly clean their hands. Further to this surgical face masks and hand gloves have been provided to most of our sites and can be used by employees, if they so choose.
Welfare of our Employees
We are taking steps to ensure the welfare of our employees and this includes instructing all employees who feel ill to stay at home and consult their healthcare providers. All our staff are being informed to be vigilant about frequent hand washing. We strongly advise against direct personal contact such as handshakes and hugging as this could also transmit the infection.
We will be waiving cancellation fees for any bookings at any time that need to be cancelled as a result of a government Coronavirus related travel ban. If you have an existing booking, we look forward to seeing you and want to reassure you that we are doing everything we can to promote a safe and secure rental experience for you.
For any customers who have booked through a travel agent, tour operator or a third-party broker please contact them directly for further guidance should your travel be disrupted.
In order to enable you to book with confidence we have increased the flexibility on all future bookings by enabling you to change or cancel without fees for rentals due to start before 1 May 2020. For bookings which start after this time there will not be any penalties for changes made up to 72 hours before the start of your rental.
During this challenging time, many people are choosing different ways to travel. If you need a rental vehicle or chauffeur driven services, we are here for you. Your safety is our highest priority and we truly appreciate the trust you place in our team and our company.