Make sure to use a Discretionary rate code or a qualifying rate code to earn Roses. If no applicable rate code is applied, then the best rate of the day will pull through and no roses will be allocated.
Check that your Rose number has been inserted correctly.
Often incorrect Rose numbers are inserted either due to typing errors or assuming that the number you inserted could be correct. Roses are therefore allocated to other Travel Agents instead or not at all. Removing and re-allocating those Roses is not always possible.