What is the Non-Cancellation Fee?
In order to ensure that we can fulfil our customer’s car rental needs and to improve our customer service and vehicle availability, Avis South Africa has introduced a non-cancellation fee.
Effective 4 August 2016 a non-cancellation fee of R399 (including vat), will be charged to a customer when a booking is not cancelled prior to the date and time of reservation and/or as a result of failure to pick up a vehicle
within 24-hours of the confirmed date and time.
The non-cancellation fee is 100% avoidable if the reservation is cancelled 24 hours prior to the time of pick up.
To cancel your booking please visit our manage bookings page.
What is Location Surcharge and why is it charged?
A surcharge was imposed by the Airports Company (ACSA) Ltd at certain airport locations and applies to all car rental companies.
The outlying area surcharge is levied by smaller and remote locations due to higher logistics costs of operating at these locations.
For a full list of all location surcharges please see the surcharges section of our Terms and Conditions.
What is Tourism Levy?
Members of the South African Vehicle Rental and Leasing Association (SAVRALA) agreed to impose a 1% tourism levy, to be used to promote tourism in South Africa under the auspices of SATOUR and SATBC.
What is the additional driver fee for?
This is for risk and administration related costs for multiple drivers. The fee of R310.00 applies per rental, irrespective of it's length and is applied by most car rental companies.
Why do we pay accident administration fee?
Rent a Car:
As the responsibility amount on the waivers only contributes towards the repair costs of the vehicle, an administration fee of ZAR 295.00 for damages amounting to over ZAR 300.00 per accident or ZAR 60.00 for damages amounting to under ZAR 300.00 will be levied to cover the costs of processing the claim.
Above fees include VAT.
Is there an administration fee for traffic fines received?
There will be a traffic fine administration fee of R280 Including VAT in the event that the renter may receive a traffic fine whilst renting the Avis vehicle.
Why is there a re-fuelling charge if I have free kilometres?
The kilometre charge in car rental relates to maintenance costs. Fuel is a separate cost altogether. Avis provide a full tank of fuel and the customer will be charged to re-fuel the vehicle on return.
When is there no charge for re-fuelling?
There is no charge for re-fuelling when the car is brought back to the Avis station with a full tank.
How is the 24-hour period calculated?
Rates are calculated on a 24-hour period from the time you sign the rental contract until the return of the vehicle. We do allow a 29 minute "grace period" on the final day of return as a gesture of goodwill.
If one rate is booked, how come the rate changes?
Rate shopping at time of reservation determines the best rate at that time for a specific rental period. Should the dates or details for the reservation change, this may have an effect on the rate.
What is a One Way Fee?
A one way fee is a set fee charged when a customer collects the vehicle from one location and returns to another. This does not apply to all locations. Generally, these charges apply when long distances are involved. This will be stated at time of reservation or when you get a quote.
How is the Rate of Exchange calculated?
The exchange rate is applied at the time of return of the vehicle at foreign destinations.
What are the charges regarding delivery and collection fees?
- Delivery / Collection of vehicle within 25km within office hours - R390.
- Delivery / Collection of vehicle within 25km out of office hours - R760.
For deliveries further than a 25 km radius an additional charge of R13.00 per km will apply. This is subject to quotation.
Refundable Rental Deposit
When collecting your rental car Avis will take a refundable rental deposit. This deposit will cover rental charges, refuelling, additional kilometres, Contract fee, waivers and any additional services selected. This will reflect as an authorisation on your credit card and will be held for the duration of the rental. When returning the rental car your credit card will be debited with the actual rental charges applicable and the remaining amount will be released.
Why do we take an authorisation on the credit card?
It is required by the banks that upon every rental which is to be debited to a credit card, authorisation is to be taken to ensure that there are sufficient funds available to pay for the rental. This authorisation is merely a hold for an amount on the credit card which is then released when the vehicle has been returned.
Due to the high risks of renting vehicles over the weekend, we take an additional authorisation to ensure that there are sufficient funds available should there be an incident with the vehicle.
What is the weekend authorisation?
For weekend rentals we take a credit card authorisation for the estimated cost of the rental plus an *additional weekend authorisation as follows:
- Inland Locations: R5 000
- Coastal Locations: R2 000
*Airport Locations - The additional weekend authorisation will be waived upon presentation of a valid airline boarding pass. Excludes Kaiser Matanzima Airport.
What is a valid boarding pass?
The rental must take place on the same day as the flight for the boarding pass to be considered valid. The name on the boarding pass must be the same as the name of the renter.
What are the minimum age requirements when renting from Avis?
Renters must be in possession of a valid unendorsed driver’s licence. The minimum age is 18 years and driver's licence must have been valid for a minimum of 1 year. It is a legal requirement in RSA to be in possession of your drivers licence at all times whilst driving a vehicle.
Will I need to produce my driver's license?
You will be expected to produce a valid, unendorsed driver’s license when you collect the Avis vehicle. The license must have been valid for a minimum of 1 year. It is a legal requirement in RSA to be in posession of your original driver's license at all times whilst driving a vehicle.
Waivers & Liabilities
What is Collision Damage Waiver?
The optional Collision Damage Waiver offered by Avis is not an insurance. It’s an option that limits renters of the financial liability in the event of damage to the vehicle and/or any part thereof.
There are 2 options:
Collision Damage Waiver (CDW) - Reduces the amount of the liability that the renter is responsible for in the event of accident damage.
Super Collision Damage Waiver (SCDW) - Further reduces the amount of liability that the renter is responsible for in the event of accident damage.
Please refer to the rental guide for more information on the applicable liability and the conditions under which they will not apply.
What is Theft Loss Waiver?
The optional Theft Loss Waiver offered by Avis is not an insurance. It’s an option that limits renters of the financial responsibility in the event of theft of the vehicle or part thereof. Personal property is not covered.
There are 2 options:
Theft Loss Waiver (TLW) - Reduces the amount of the liability that the renter is responsible for in the event of theft.
Super Theft Loss Waiver (STLW) - Further reduces the liability that the renter is responsible for in the event of theft.
Please refer to the rental guide for more information on the applicable liability and the conditions underwhich they will not apply.
Method of Payment
Must the driver be in possession of his own credit card when picking up the vehicle?
Yes the name on the credit card must be the name of the driver of the vehicle.
Does Avis accept Hybrid Cheque cards as a method of payment for car rental?
What defines a Hybrid Cheque card?
• The card must display a Mastercard or Visa logo
• The numbers must be raised on the card as on a credit card with the words “Cheque Card” reflected on the back or front of the card.
• Avis will process Cheque card rentals in the same manner as Credit card rentals. The estimated authorisation amount will be held on the account for the duration of the rental and charged on termination.
Debit cards are not accepted for car rental transactions.”
Why can’t Avis guarantee a specific make/model within a car group?
Avis, along with all car rental operators worldwide, make use of the words “or similar” alongside the vehicle depicted as the car operated within specific categories, as virtually no vehicle rental categories (barring a few of the higher specification vehicles with very low volumes featured, i.e. VW Microbus in our Group N or Mercedes Benz in Group G) contain one specific vehicle make/model therein.
In essence, while there are a number of different vehicles featured within a specific car group, the car rental companies can only depict/picture one car in brochures (print and electronic) for “example” purposes to give a visual reference point and impression of the vehicle size, type and features that are common to the type of vehicles rentable within the specific group.
Reasons for having multiple car makes and models within specific groups:
There are a number of reasons why different car makes and models are found within each car group in car rental, some of these are as follows:
1. The vehicle depicted/pictured in the car rental company’s advertising brochures will generally be the vehicle most prominently featured within that category for that company at that time.
2. The aforesaid does however not mean that the depicted/pictured vehicle is the vehicle most likely to be received when booking a vehicle in the specific group (due to the varying number of makes featured). It is therefore not possible to guarantee that a specific make and/or model will be received at time of rental for the following reasons:
a. For instance, in the Group B category at Avis, the fleet comprises of makes from VW, Toyota, Honda, General Motors, Ford, Kia, Hyundai, Renault and Nissan.
b. Within this mix, Avis may at any given stage only have 35% of the Group B representing or consisting of the VW Polo. The remaining vehicles in Group B being made up from the remaining 8 manufacturer’s stables, but at lower percentages.
c. The lead car in such a case will be the VW Polo, yet there is a 35% chance of receiving this make and model when booking the car.
3. Additional reasons for the variety of vehicle makes and models within a group (such as Group B) are as follows:
a. Some of these vehicle groups comprise of sizable volumes of vehicles. At Avis, for example, the Group B category is the most popular (entry level air-conditioned car) and comprises of approximately 60% of the total fleet of Avis, i.e. around 10,000 Group B vehicles in total.
b. Avis is unable to feature one vehicle type in such a “voluminous” group as one motor manufacturer and supplier is unable to supply all the cars in such a large quantity.
c. Even if one manufacturer could supply all the cars for Avis’ Group B category, no car rental company would do so, for this would be economically challenging and almost suicidal – a case of having “all your eggs in one basket” which is problematic when one’s supplier is impeded by strike action, service failures, parts supply issues, and so on.
d. Different cars go through different stages in their lifecycles and pricing formulas (in one month one model may be priced best and a month later a better price on another manufacturer’s product (but similar model) may be better). Unless the car rental company avails itself to the best possible pricing of vehicle suppliers, it will not remain competitive nor would its operations be sustainable.
e. Most car rental companies sell their vehicles after operating for between 9 to 15 months. Vehicle sale outlets become unappealing with masses of only one vehicle type in specific categories for sale. Avis requires a variety of vehicles on display on its used car stands in order to attract the vehicle purchasing customer, and thereby, dispose of the vehicles quickly - an integral aspect to the car rental business.
f. Avis’ customer preference will differ from renter to renter. One customer may prefer VW, whilst another may prefer Toyota or Hyundai. In light thereof running one brand becomes problematic, as is the case when running multiple brands. The lesser of the two evils – by a long way, is to operate multiple brands within the bulk vehicle categories.
4. On the question of the equitability of each vehicle make/model and type within each group, Avis selects its vehicle choice very carefully and based on a number of criteria, in order to ensure that the variation between cars is not too great. Even after doing so though, there will always be some variances. In addition, no matter what the variances are, if one customer is an ardent supporter of a specific manufacturer (e.g. Volkswagen) for various personal preference and historic reasons, even if another vehicle make is more superior (such as rear electric windows, load space, quality tests etc.) the customer’s perception may not be swayed and thereby Avis could be viewed as offering an inferior vehicle which is not the case.
5. Vehicles are selected for specific group types based on the following criteria:
a. Size of boot for luggage capacity
b. Number of doors
c. Sedan or Hatch
d. People carrying capacity
e. Safety features: Airbags & ABS Breaking system
f. Electric windows (front minimum)
g. Engine power range (more or less – not a specific requirement)
i. Transmission: Automatic or Manual
j. Other specifics
For further information on Avis Vehicle Groups click here.
Should you have any questions or queries that are not addressed on this page, feel free to contact us.
For more information, view Waivers and Liabilities, Additional Services, Terms and Conditions and Personal Accident Insurance.