Avis wins at the ACSA Feather Awards
Avis Rent a Car is rounding up an award-starred 2011 with a string of ACSA Feather Awards in December for the service it renders at the country’s major airports, including OR Tambo in Johannesburg, the international airport at Cape Town and the nodal airports in Port Elizabeth and George.
“We are extremely proud to be able to contribute to enhancing South Africa’s reputation and image by offering world class service at all our outlets” ,” comments chief executive of Avis, Wayne Duvenage.
“ACSA’s awards are an important recognition of the efforts we go to”, he continues. “While South Africa might be considered ‘a developing country’ in many respects, in terms of service delivery and hospitality, Avis SA is on par with first world standards. ACSA’s role in recognising great service and quality management goes a long way to affirm our need and stance as a country for great service”.
The ACSA Feather Awards come at the end of what has been an award filled year for Avis and crowns the company as South Africa’s undisputed leaders in the industry, having also picked up the Sunday Times Top Brands accolade, the World Travel Award and Business Destinations Award for best B2B car rental company in Africa. “These awards support and confirm our consistently high Customer Satisfaction Index, an intensive monthly assessment of customers’ views about our service (unique to Avis in the industry), and tells us that our efforts in driving our customer centric ethos throughout the company is paying dividends with growth in market share,” adds Duvenage.
Accolades for leadership at Avis stems beyond service. In terms of environmental achievements, Avis is far ahead of the pack, after receiving the Climate Change Leadership Award in its category, as well as being granted a Special Commendation in the Water Care category at the Mail & Guardian’s Greening the Future Awards. Avis was also proud to have won the Eco-Logic awards for its work in water conservation. Concern for the environment is growing amongst Avis’ customers, as well as with company employees, both are integral parts of the company’s changing mindset, determined to play their role in conserving the environment.
“These initiatives do not stand in isolation,” Duvenage stresses. “They are a part of our overall drive towards customer satisfaction and responsible corporate citizenship, that we would consider as being unparalleled in South Africa while even setting benchmarks on a global basis.”